Returns and Refund Policy
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FREE POSTAGE ON ORDERS OVER $75, & ON ORDERS UNDER $75 FLAT $9.95
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Returns and Refund Policy

 

Fast and convenient shipping.

We offer free shipping in Australia on all orders over $75 and charge a small $9.95 flat fee for purchases below $75. Most items will be shipped within 24 hours and standard delivery time is between 3 and 7 days. In most cases we can organise for overnight delivery if this is required please let us know prior to sale.

Returns Policy 

All products supplied are covered by a manufacturer's guarantee. If you are not happy with your purchase, you have the right to cancel your order and return the goods to us.

Any cancellation of orders must be done within 30 (thirty) working days of delivery and the goods returned must be in the original/unworn condition they were supplied to you with all tags and labels attached. Please notify us of your order cancellation prior to returning your item. Any refund amount will be less a delivery charge $14.95 unless the item is found to be faulty or not what you ordered. In the instance of faulty or incorrect goods we will pay for your postage expenses.

Refunds will be processed within 24 hours from the time we receive the goods from you. However, it may take up to 7 (seven) days for the money to appear on your bank or card statement.

Please return your items to the following address:

Genuine Baggage 
123 Fairway Dr
Bargara Queensland 4670 AU

Please attach a note or receipt with your details such as name, address and an order number if possible. If you need any assistance please do not hesitate to contact us at customerservice@genuinebaggage.com.au

 

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Photo by Images Of Life by Lisa